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ABOUT

Designing at the intersection of people, systems, and meaningful outcomes.

Born in Chicago, raised in Taiwan, and now back in Chicago, I started my career in advertising but quickly realized I was more drawn to solving complex problems than managing logistics. That led me to pivot into UX and earn a Master’s in Human-Computer Interaction, where I built a foundation in user research, systems thinking, and interaction design.

Over the past 8+ years, I’ve led platform redesigns, built design systems from the ground up, and mentored designers in large, matrixed organizations. I bring structure to ambiguity and push for clarity without losing sight of nuance.

Outside of work, you’ll find me exploring architecture, geeking out over sci-fi, building furniture with my industrial designer husband, or checking out new restaurants—I’m a big foodie and love discovering thoughtful dining experiences.

Work
Experience

  • Fifth Third Bank 2020 - Present

    AVP, Senior Digital Product Designer

  • CME Group 2020

    Senior UX Designer

  • United Airlines 2019 - 2020

    Senior UX Designer

  • Walgreens 2018 - 2019

    UX Designer

  • AbelsonTaylor 2016 - 2018

    UX Designer

  • VSA Partners and more 2016

    Freelance UX Designer

UX Skills

  • Exploratory UX research
  • Problem Statement
  • Journey Mapping
  • User Flow

Tools

  • Figma
  • Sketch
  • FigJam
  • Miro
  • Abstract
  • Zepline

EDUCATION

  • DePaul University Chicago, USA

    Master of Human-Computer Interaction

  • Akita International University Japan

    Global Business Program (as Exchange student)

  • Yuan-Ze University Taiwan

    Bachelor of Foreign Languages and Applied Linguistics

"Hanna is a fantastic designer with great attention to detail in all things experience, architecture and interaction design. With such a wide range of skills, she can jump right in and help lead teams to create unified strategic visions in partnership with product, business, engineering and users.

I learned so much during my time working with Hanna and am consistently impressed by her aptitude for design!"
Emily Rieger
Emily RiegerLead Digital Product Designer while we both work at Fifth Third Bank
“Hanna reported to me as a lead UX designer for over a year, and I can’t say enough about her talent and leadership.

Hanna was able to quickly spring into action and become an essential part of our team right away. She was able to learn a complicated product, and begin delivering valuable product design and strategy... Perhaps most importantly, Hanna always treated her business and technical counterparts with respect and a positive attitude. Hanna treats teamwork as a top priority, and was able to effectively collaborate with a large, diverse, and distributed team...
Christopher Schmidt
Christopher SchmidtSenior Product Manager at United Airlines
“Hanna is an incredibly talented UX designer. Her work was thorough and she was able to execute in a fast-paced environment.

She was always open to new design ideas and really moved the creative process forward without taking things over or shutting down other collaborators. She partnered well with other designers, product managers, business analysts and developers in creating desktop and mobile solutions.

I am grateful to have worked with Hanna as a member of my team.”
Julie Polaski
Julie PolaskiSenior UX Designer while we worked at United Airlines
"Hanna was always able to keep up in our fast paced environment and adapt her designs to frequently changing product requirements. Her work was well thought out, she truly keeps the entire customer journey into consideration when creating her designs.

When a design decision is unclear to someone, Hanna, does a great job at being able to explain her reasoning for why designs look and behave a certain way or why they followed a particular pattern. She treats all team members with respect and takes their feedback into consideration."
Liborio Loera
Liborio LoeraBusiness Analyst while we worked at United Airlines
“...She has always maintained a professional attitude, showed she is a thinker capable of asking detailed questions (questions I often did not even think of) and proved she is willing to put in the extra effort to complete a project on time.

In fact, what impresses me most in Hanna is her hard work and her work ethic. However, this is not to minimize her value as a designer. She has been capable of developing unique design solutions on our team to solve the truly difficult problems we face in healthcare design...”
Chris Kiess
Chris KiessUX Lead while we worked at Walgreens
“Hanna is one of the most talented UX Designers I’ve had the pleasure of working with. At Walgreens, Hanna was the first to help me understand the product at the granular level. No matter what feature we collaborated on, Hanna was always a source of knowledge; She knew the user flow better than anyone and showcased advanced rapid prototyping skills regularly.

Our collaborations were always informative, useful, and enjoyable and I very much look forward to working with Hanna on future products.”
Ali Said
Ali SaidVisual Designer while we worked at Walgreens
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